It could be….

too many open apps/windows/tabs

Close some apps/tabs/windows if you have many open. This can occur especially when in Google Meets or when you have many Google Docs/Slides/Sheets open at the same time. 

Chrome OS needs an update

Chrome automatically updates their operating system and sometimes needs a reboot to finish (and may cause funkiness in the meantime).  If you have a notification in the bottom right corner, it may actually tell you that an update is available, “Restart to Update”.  Close out any work, and click that.

a full or corrupted cache

Sometimes deleting cached data and cookies can clear up many issues. Perform the following steps to clear the appropriate data on your device. 

  1. While in Chrome hit Ctrl+Shift+Delete at the same time to open up the "Clear Browsing Data" window

  2. Select "the beginning of time" from the top drop down

  3. Select the following options:  

    • Cookies and other site and plugin data

    • Cached images and files

    • Hosted app data

  4. Click "Clear browsing data"

  5. Once complete, close settings and try to login again.

your Chrome settings have been changed

Some apps or websites may have pop ups that you click “allow” for that may adjust some of your Chrome settings without you realizing it. To reset all settings perform the following steps. 

  1. In Chrome, At the top right, click More Moreand then Settings

  2. At the bottom, click Advanced.  

  3. Continue scrolling to the end and under "Reset Settings," click Restore settings to their original defaults


your profile is corrupted and needs to be reloaded

Sometimes your entire profile can become corrupted on the device and needs to be reloaded from Google. To do this you will need to remove your profile and reload it.  Perform the following steps:

  1. On the sign-in screen, click the profile that you want to remove.

  2. In the lower-right corner of the profile picture, click the Down arrow .

  3. Click Remove this user.

  4. In the box that appears, click Remove this user.

  5. Add the account again